The Administrator screen of the SureWash Training System provides access to extra features on the system. In order to access the Administrator screen, press the Keyboard button on the staff login screen (this will appear as a gear/settings icon on some systems).
- Enter username as advised by the SureWash support team.
- (Ensure that the username is entered in lowercase; press the CAPS button on the on-screen keyboard if necessary).
- You will be prompted to enter your password as advised by the surewash support team. If this is the first time that the administrator screen has been accessed, you should enter the default password.
- When logged in as an administrator, the following screen appears:
The administrator dashboard information, left to right, all refer to just the previous 30 days:
- SureWash uses: the number of times the system has been used by staff, visitors and patients.
- Hand hygiene sessions: the number of times a hand hygiene session has been attempted and/or completed. (This figure does not include the times a user has exited or walked away during a session.)
- Users passed hand hygiene training: the number of unique registered users who have completed and passed at least one hand hygiene training session. Note: patients are registered as one unique user, as are visitors.
- Quiz sessions: the number of times any quiz (including active & inactive quizzes) has been attempted and passed. (This figure does not include the times a user has exited or walked away during a session).
- Users passed a quiz: the number of unique registered users who have passed at least one quiz session. Note: patients are registered as one unique user, as are visitors.
These figures only appear on this screen; they do not appear in any report.
Selecting Administrator settings brings up the following screen:
The different administrator features are presented on the left-hand side of the screen:
- Attract Loop
- Hand Hygiene Training
Users can log into SureWash three ways:
Touchscreen login: a user will be prompted to login in using their user ID/staff number at the Keyboard login prompt. This is also the prompt that the administrator uses to access the administration function. If this is disabled, a cog/settings icon will appear in the right hand corner for administrator login only.
Swipe card login: a user will be prompted to login using their swipe card.
All three can be enabled with images for both swipe card & fingerprint login, rotating with keyboard option.
SureWash recommend using staff identifying information, e.g. user ID/staff number or swipe card as the quality of reports generated will be more beneficial.
The administrator can select which type of users can access SureWash – staff, visitor, patient, student, athlete or resident (for long term care facilities).
Enabling ‘Require user profile information’ requires staff to complete their profile information. You can choose between all fields being required or just role and department. These details will generate more useful reports.
Enabling ‘Show a list of all users during login’ (also requires Touchscreen login being enabled) will bring up a list of all registered users and allow a user choose their profile.
‘Allow only pre-loaded users to log-in’ does not allow new users register on SureWash.
‘Number of logins allowed before user profile information required’, if set to 0 this prevents staff members proceeding in SureWash without completing their profile information. Increasing this number allows login without this information being required.
Allows the administrator select & edit a user’s information, e.g. change their role or department and to disable the user if they are no longer in the facility. The disabled user training records remain in the historical reports but will not be included in future reports.
If you have a high number of users, it is recommended that user profiles, (i.e., unique user ID, name, role and department for each user) be pre-loaded. This will provide high-quality reporting and simplify the initial “login” process, as staff will not have to enter their own profile data.
- This can be done through SureWash.Net which we recommend, however if required it is possible to do manually following the steps below:
To make an uploadable user list:
You must create a CSV file in which each user entry is formatted correctly to match the template. (Only the ID field is required, all others are optional)
The columns are as follows:
- id: this can either be the number that is stored internally on a staff ID card, or else a unique identifier such as an email address.
- firstname: the staff member’s first name.
- lastname: the staff member’s last name (family name/surname).
- department: the hospital department to which the staff member belongs, e.g., Cardiology, Radiology, etc.
- role: the staff member’s role/job title, e.g. Nurse, Doctor, etc.
- uniquehospitalid: this is the unique staff/personnel number for each member of staff. This may be identical to the Staff Card Number for certain types of staff card, e.g., cards with barcodes on them, but the two numbers are usually different. This field can be left blank if necessary.
An example user list can be seen below:
With the user list created, ensure that the file is saved as a CSV file and not an Excel workbook, and save it directly onto the SureWash USB(it can be saved with whatever filename you like), as shown below.
Now that the user list has been created and saved to a SUREWASH USB, it can be uploaded onto your SureWash system.
- With the USB inserted, login as admin.
- Navigate to the ‘Users’ tab and click ‘Import users’.
- You may enable to field ‘show a list of all users during login’ (shown below) in order to facilitate easier username lookups during login.
Upon pressing the ‘Import users’ button, your CSV file should appear, and when selected, the list of users should be visible too. From here, click ‘Import’, and the process should be complete.
To verify that your user upload worked, log out as an admin and go back to the Staff Member login screen. Select ‘Keyboard login’ in the upper right corner.
If your upload was successful, and ‘Show a list of all users during login’ was enabled in the admin screen, a list of the users which you have uploaded should now be visible.
To begin with, if you have already imported users from SureWash.NET or used the ‘Import Users’ function to import user profiles from a CSV file, a list of roles and departments will be automatically populated to your machine based on the roles/departments associated with the users you have added. Mass imports of Roles and departments can also be done through surewash.NET which we recommend.
Do not delete old roles or departments which have users associated with them as it will skew your reports.
To add a new role/department, click ‘Edit roles’ or ‘Edit departments’ and then click the ‘Add new’ button. You will be prompted to type in the new role/department name.
Once this is complete, it will be enabled by default, and it will appear alphabetically in the list of other roles/departments.
There are some generic roles & departments already on your system which are disabled by default. They can be enabled by clicking ‘Edit roles’ or ‘Edit departments’ and clicking ‘Enable’ on the desired entry.
This allows you to change the current administrator’s password and to register an administrator user. Select ‘Administrators’ and the following screen will appear.
Administrators can use their ID cards to register or they can log in using the keyboard.
Update your password allows the administrator to change the password to something that they can easily remember. If the SureWash support team need to provide remote support the administrator may be asked to provide their password.
When SureWash is not in use, an attract loop rotates on the screen telling everyone to practice their hand hygiene.
There are three basic slides.
In addition, there are other optional slides. There are up to three leaderboards (when enabled), the goal slide (also when enabled), and custom slides can also be added. The goal slide can be enabled from Hand hygiene training settings.
There is no limit on the number of custom slides, speak to SureWash to add yours. Different slides last for different lengths if animated
There are three leaderboards – department, role or user
Department & role leader boards are good for driving engagement between departments & roles in day-to-day usage
User leaderboard is great on promotional days for driving competition!
They can be enabled as required by the administrator.
Reports can be generated on SureWash.NET which is what we recommend.
However in the event they need to be generated manually you can follow these steps:
The SureWash Training System allows detailed reports to be created that shows each user’s performance during a hand hygiene assessment. The reports are broken down by department and can be limited to a specific time period.
First, select ‘Reports’ from the left-hand side of the administrator interface. Connect the SureWash USB key. The following screen will appear.
Pressing the ‘Generate report’ button brings up the following screen.
Choosing the default settings and pressing ‘Generate report’ will create a single report that covers the previous six months of the system’s use.
After creating a report, it may be exported onto the attached SureWash USB key in PDF format, with an optional Excel file (CSV format) containing a record for each user of the system.
SureWash encourages the use of an eight-character alpha-numeric password, e.g., Abc12345, which will be required to open the report on another computer. The information in the report is encrypted when this option is used, so it cannot be read by unauthorised persons.
The PDF reports generated by SureWash begin with general information about all of the sessions in the reporting period.
The first page shows the dates which the report covers (the previous six months by default but can be customised), the usage of the system and summary by role, time used and the overall hospital/department pass rate.
Ensure that the hospital name is set correctly.
Users are listed by their ID and the report shows if they have passed (achieved 100% in the assessment in the time period of the report), failed (attempted the assessment but not achieved 100% during the time period of the report) or not assessed (not attempted the assessment in the time period of the report).
Selecting ‘Hand hygiene training’ allows you to change the number of times a staff user must complete a particular level before they unlock the next difficulty level. The parameters can be adjusted for each level individually using the ‘+’ and ‘-’ buttons. New levels will be added up to difficulty level 5. ‘Unlock all levels for all users’ will allow staff to access any level without completing any previous levels. SureWash recommends that users should not be able to access higher levels without completing all the lower levels more than once first.
The capturing of an image of the hands at the beginning of the hand hygiene training session can be disabled on this screen by deselecting “Enable snapshot of hands”. Note – leaving this enabled can lead to very long reports as the images are stored regardless of whether they are printed.
Some regions treat pose 4 as a one handed pose & some do not require wrists being included in their recommended technique – this is where the administrator can adjust these settings.
At the end of a hand hygiene training session there is a time element displayed to give the user feedback. The administrator can select which option is preferred here.
SureWash difficulty levels add game dynamics to the process of hand hygiene training. The levels are of increasing complexity and are intended to motivate staff, patients and visitors to incrementally develop the skill of hand hygiene to the point where they don’t have to consciously think about the process anymore.
- Level 1: Individual Pose Technique
The user is shown their achieved score for each pose, and will be given a short countdown before the next pose begins. If the user is having difficulty with a pose, the static image showing hands in the pose is replaced with a video demonstrating how to perform the pose.
- Level 2: Hand Hygiene Flow
This level aims to build smooth flow from one pose to the next. The ‘next pose’ prompt and countdown are no longer shown so that each pose flows into the next.
The user builds the speed at which they can pass an assessment. The user will be given less time to pass each pose. Instead of showing a video of the pose when in difficulty, the pose will now time out.
The user must pass each pose from memory, without being shown an image of the pose being performed. Only the order of the poses is displayed.
- Level 5: Blind assessment
The final step will test the user’s recall of all steps by removing all prompts for how to do each pose and the order in which they should be done. The user must complete the sequence with no user guidance.
SureWash will provide a standard quiz, but it is also possible to have multiple quizzes on a SureWash system, which can be activated as required through the configuration screen shown below. Quizzes can be created and uploaded to your surewash machine via SureWash.NET.
Each quiz can be made available to some or all users as required. Press ‘Edit’ to select different options including by role, by department, by time period or outbreak mode.
- The administrator can set who sees what lesson
- Staff members and student settings are the same
- Lessons can be available at certain dates
- Outbreak mode if engaged means that quiz supersedes all others and is made available to all users (e.g in the case of a Norovirus/MRSA outbreak)
- SureWash, if made available to the public, can be used as an educational opportunity in both hand hygiene and other infection prevention topics
- All users as patients or visitors are treated as one user in the reports so no personal details are stored on SureWash
Adding a new Lesson
- If the SureWash is on Wi-Fi, lessons can be pushed onto the system from the administrator’s desktop computer
- The settings need to be adjusted on the system to make the quiz visible to the relevant cohort
- In the event the SureWash is not on Wi-Fi, lessons can be written on SureWash.NET and put on the system via the USB key
- Generate the new quiz from SureWash.NET to the SureWash USB thumb drive
- Insert the USB thumb drive into the SureWash machine
- Login as administrator
- Press on Lessons tab, scroll down and press Import lessons, this will import all lessons on the USB thumb drive.
- Lessons will need to be made available to the relevant cohorts via the Edit function
- Pressing Delete for a quiz will remove it from the SureWash and will not delete it from the USB thumb drive
- Unchecking all users boxes will leave a quiz on SureWash but not visible
In order to get your SureWash machine connected to a WiFi network in your facility, follow these steps:
- Firstly, log into SureWash as an administrator and click on ‘Administrator settings’.
- From here, navigate to the ‘General’ tab. Scroll down until you see the Wi-Fi settings section (shown).
- Click ‘Connect’ on your desired network and enter your network security key.
- If your connection was successful, a new window should open with a web browser which loads google.com.
- If the webpage has not loaded correctly, the web browser may prompt you with an additional network credentials page, depending on the configuration of your facility’s WiFi network.
- If you have tried this and are still having trouble connecting, please contact email@example.com for technical support.
When connecting your SureWash system to your network, it is recommended to follow your IT guidelines on maintaining Windows updates and patches. SureWash is not in a position to provide this service and we recommend your IT department take ownership of the machine.
This screen contains system information – the facility name, location, system serial number, the current software version, license, back-up & diagnostics and device settings
Enter the hospital name here as it should appear on the reports.
- This should be set to differentiate different sites if the system moves to clinics or other hospital campuses
- SureWash is available in multiple languages, depending on your contract, there may be an additional charge for this.
If the chosen language is not already available, this process can take up to two weeks and will need the system to be put on the WIFI network for updating.
Languages currently available – English, French, Dutch, Portuguese, Japanese and German.
Training Unit ID
- This is the unique system identification number and starts with 40xxxx or 10xxxx. This number is required when sending an email to firstname.lastname@example.org to report any issues or ask any questions.
This is the version of software that the machine is running.
SureWash will advise when an upgrade of software will be made available to you. Software can be upgraded via SureWash.NET once the system is connected to WIFI or by SureWash USB thumb drive.
If upgrading via thumb drive, you will be sent an email with a file to be downloaded to the thumb drive and a password – you will need both to access the upgrade SureWash recommends, taking the opportunity to back up all data and transferring the file to a secure location.
- The initial license is valid for 12 months and will be updated following the annual fee being paid. SureWash will update this when connected over WIFI.
System backup and diagnostics
Some options are only visible to you if the SureWash USB key is connected.
- The ‘Back up all data’ feature allows an administrator to copy the user data from the SureWash Training System to the USB key. This procedure should be carried out on a regular basis to protect against data loss.
- Connect the SureWash USB key to the system and press the ‘Back up all data’ button.
- The ‘Collect system diagnostics’ feature gathers diagnostic information about SureWash Training System and can prove useful for troubleshooting.
- Connect the SureWash USB key to the system and press the ‘Collect system diagnostics’ button.
- A file containing diagnostic information called ‘SureWashDiagnostics_xxxxxx.zip’ will be copied to the USB key. Please email this file to the SureWash Support Team (email@example.com) with a description of the problem you are encountering.
- Occasionally, it may be desirable to delete all user data from the system. Pressing the ‘Delete user data’ button will remove all user data from the system, except for administrator login details. (seen on next page )This will also delete any custom roles and departments and disable all roles and departments. SureWash recommends backing up all data to a USB key before deleting from system.
- If your facility has LDAP please consult with your IT department for connection.
The camera frequency must be set according to the electricity supply frequency of the country in which the SureWash system is being used:
- Europe, Ireland, UK: 25Hz
- North America: 30Hz
- Saudi Arabia: 30Hz
- United Arab Emirates: 25Hz
- Qatar: 25Hz
- Bahrain: 25Hz
It is necessary to restart the system if you change the camera frequency.
The SureWash technical team will advise if this setting is to be altered from the standard ‘Auto’
- This allows the SureWash system to connect to a Wi-Fi network in order to facilitate up to date information and reporting on SureWash.NET, updates to the software and troubleshooting. Pressing the button brings up a Wi-Fi connections screen from where it is possible to connect to any available Wi-Fi network. (A password may be required. Please contact your IT department in such cases.)
Please ensure that you do not accidentally close any other programs when working with the Wi-Fi connections screen.
It is possible to connect a second screen or a projector to the SureWash system (for group demonstrations, etc.). A VGA connector is available on the back of the system. Connect the screen by VGA first then turn on the SureWash system. Once the screen has been connected, you may have to press display settings and configure the screens:
- Under “Multiple displays” choose “Duplicate these displays”
- Ensure the external display resolution is set to 1920 x 1080, otherwise it may not display correctly
- Press “Apply” and check that the same image appears on both screens
Please ensure that you do not accidentally close any other programs when working with the display settings screen. This settings change must be made every time the SureWash system is restarted.
SureWash will automatically update the time and date settings when connected to WIFI
In the event of the power being completely run down, the time may be incorrect and affect accurate recording of training activity
Press ‘Time settings’ and the Windows box will overlay the SureWash screen
Ensure correct time zone and correct date and time, apply changes and press x in top right corner.
You may need to restart your system