The Administrator screen of the SureWash Training System provides access to extra features of the system. In order to access the Administrator screen, press the Keyboard button on the staff login screen. (This will appear as a gear/settings icon on some systems).
Type the username “admin123”. (Ensure that the username is entered in lowercase; press the CAPS button on the on-screen keyboard if necessary). You will be prompted to enter your password. If this is the first time that the Administrator screen has been accessed, you should enter the default password. You must change the password before proceeding.
When logged in as an administrator, the following screen appears.
The administrator dashboard information, left to right, all refer to just the previous 30 days:
- SureWash uses: the number of times the system has been used by staff, visitors and patients.
- Hand hygiene sessions: the number of times a hand hygiene session has been attempted and/or completed. (This figure does not include the times a user has exited or walked away during a session.)
- Users passed hand hygiene training: the number of unique registered users who have completed and passed at least one hand hygiene training session. Note: patients are registered as one unique user, as are visitors.
- Questionnaire sessions: the number of times any questionnaire (including active & inactive questionnaires) has been attempted and passed. (This figure does not include the times a user has exited or walked away during a session).
- Users passed a questionnaire: the number of unique registered users who have passed at least one questionnaire session. Note: patients are registered as one unique user, as are visitors.
These figures only appear on this screen; they do not appear in any report.
Selecting Administrator settings brings up the following screen:
The different administrator features are presented on the left-hand side of the screen:
- Users (section 2)
- Administrators (section 3)
- Reports (section 4)
- Hand Hygiene Training (section 5)
- Questionnaires (section 6)
- General (section 7)
This section deals with any setting directly affecting the user.
4.2.1 Login Types
Users can log into SureWash three ways.
Touchscreen login a user will be prompted to login in using their user ID/staff number at the Keyboard login prompt. This is also the prompt that the administrator uses to access the administration function. If this is disabled, a cog/settings icon will appear in the right hand corner for administrator login only.
Swipe card login a user will be prompted to login using their swipe card.
Fingerprint login a user will be prompted to login using their finger print.
All three can be enabled with images for both swipe card & fingerprint login rotating with keyboard option.
SureWash recommend using staff identifying information, e.g. user ID/staff number, swipe card or a fingerprint as the quality of reports generated will be more beneficial.
4.2.2 User Types
The administrator can select which type of users can access SureWash – staff, visitor, patient, student or resident (for long term care facilities).
Enabling Require user profile information allows staff to complete their profile information of first name, last name, role and department. These details will generate more useful reports.
Enabling Show a list of all users during login (also requires Touchscreen login being enabled) will bring up a list of all registered users and allow a user choose their profile.
Allow only pre-loaded users to log-in does not allow new users register on SureWash. All users are pre-loaded using a completed template, contact email@example.com for the template. The file is transferred to SureWash using the SureWash USB key (see Import users).
Number of logins allowed before user profile information required if set to 0 this prevents staff members to proceed in SureWash without completing their profile information. Increasing this number allows login without this information being required.
Edit users allows the administrator select & edit a user’s information, e.g. change their role or department and to disable the user if they are no longer in the facility. The disabled user training records remain in the historical reports but will not be included in future reports.
Import users If you have a high number of users, it is recommended that user profiles, (i.e., unique user ID, name, role and department for each user) be pre-loaded. This will provide high-quality reporting and simplify the initial “login” process, as staff will not have to enter their own profile data. The SureWash technical department can provide a template which can be populated for upload. User profile data can be uploaded using a SureWash USB key or the SureWash technical team can upload the data remotely if Wi-Fi is available in the hospital.
This allows you to change the current administrator’s password and to register an administrator user. Select ‘Administrators’ and the following screen will appear.
Administrators can use their ID cards to register or they can log in using the keyboard.
Update your password allows the administrator to change the password to something that they can easily remember. If the SureWash support team need to provide remote support the administrator may be asked to provide their password.
The SureWash Training System allows detailed reports to be created that show each user’s performance during a hand hygiene assessment. The reports are broken down by department and can be limited to a specific time period.
First, select ‘Reports’ from the left-hand side of the administrator interface. Connect the SureWash USB key. The following screen will appear.
Pressing the ‘Generate report’ button brings up the following screen.
Choosing the default settings and pressing ‘Generate report’ will create a single report that covers the previous six months of the system’s use.
After creating a report, the report may be exported onto the attached SureWash USB key in PDF format, with an optional Excel file (CSV format) containing a record for each user of the system.
SureWash encourages the use of an eight-character alpha-numeric password, e.g., Abc12345, which will be required to open the report on another computer. The information in the report is encrypted when this option is used so it cannot be read by unauthorised persons.
The PDF reports generated by SureWash begin with general information about all of the sessions in the reporting period.
The first page shows the dates which the report covers (the previous six months by default but can be customised), the usage of the system and summary by role, time used and the overall hospital/department pass rate.
Ensure that the hospital name is set correctly, see section 4.7.Error! Reference source not found.
Users are listed by their ID and the report shows if they have passed (achieved 100% in the assessment in the time period of the report), failed (attempted the assessment but not achieved 100% during the time period of the report) or not assessed (not attempted the assessment in the time period of the report).
Selecting ‘Hand hygiene training’ allows you to change the number of times a staff user must complete a particular level before they unlock the next difficulty level. The parameters can be adjusted for each level individually using the ‘+’ and ‘-’ buttons. New levels will be added up to difficulty level 5. ‘Unlock all levels for all users’ will allow staff access any level without completing any previous levels. SureWash recommends that users should not be able to access higher levels without completing all the lower levels more than once first.
The capturing of an image of the hands at the beginning of the hand hygiene training session can be disabled on this screen by deselecting “Enable snapshot of hands”.
Some regions treat pose 4 as a one handed pose & some do not require wrists being included in their recommended technique – this is where the administrator can adjust these settings.
At the end of a hand hygiene training session there is a time element displayed to give the user feedback. The administrator can select which option is preferred here.
SureWash difficulty levels add game dynamics to the process of hand hygiene training.
The levels are of increasing complexity and are intended to motivate staff, patients and
visitors to incrementally develop the skill of hand hygiene to the point where they don’t
have to consciously think about the process anymore.
- Level 1: Individual Pose Technique
The user is shown their achieved score for each pose, and will be given a short countdown before the next pose begins. If the user is having difficulty with a pose, the static image showing hands in the pose is replaced with a video demonstrating how to perform the pose.
- Level 2: Hand Hygiene Flow
This level aims to build smooth flow from one pose to the next. The ‘next pose’ prompt and countdown are no longer shown so that each pose flows into the next.
The user builds the speed at which they can pass an assessment. The user will be given less time to pass each pose. Instead of showing a video of the pose when in difficulty, the pose will now time out.
The user must pass each pose from memory, without being shown an image of the pose being performed. Only the order of the poses is displayed.
- Level 5: Blind assessment
The final step will test the user’s recall of all steps by removing all prompts for how to do each pose and the order in which they should be done. The user must complete the sequence with no user guidance.
SureWash will provide a standard quiz, but it is also possible to have multiple quizzes on a SureWash system, which can be activated as required through the below configuration screen shown below. Contact the SureWash team to discuss setting up customised quizzes.
Each quiz can be made available to some or all users as required. Press ‘Edit’ to select different options including by role, by department, by time period or outbreak mode.
To begin with, if you have already used the ‘Import Users’ function to import user profiles from a .CSV file, a list of roles and departments will be automatically populated to your machine based on the roles/departments associated with the users you have added.
Do not delete old roles or departments which have users associated with them (it will skew your reports).
To add a new role/department, click ‘Edit roles’ or ‘Edit departments’ and then click the ‘Add new’ button. You will be prompted to type in the new role/department name. Once this is complete, it will be enabled by default, and it will appear alphabetically in the list of other roles/departments.
There are some generic roles & departments already on your system which are disabled by default. They can be enabled by clicking ‘Edit roles’ or ‘Edit departments’ and clicking ‘Enable’ on the desired entry.
In order to get your SureWash machine connected to a WiFi network in your facility, follow these steps:
- Firstly, log into SureWash as an administrator and click on ‘Administrator settings’.
- From here, navigate to the ‘General’ tab. Scroll down until you see the Wi-Fi settings section(shown).
- Click ‘Connect’ on your desired network and enter your network security key.
- If your connection was successful, a new window should open with a web browser which loads google.com.
- If the webpage has not loaded correctly, the web browser may prompt you with an additional network credentials page, depending on the configuration of your facility’s WiFi network.
- If you have tried this and are still having trouble connecting, please contact firstname.lastname@example.org for technical support.
When connecting your SureWash system to your network, it is recommended to follow your IT guidelines on maintaining Windows updates and patches. SureWash is not in a position to provide this service and we recommend your IT department take ownership of the machine.
This screen covers the settings that are accessed least often.
- ‘Hospital name’ – enter the hospital name here as it should appear on the reports.
- ‘Default language’ – select default language if your system has more than one language installed.
- The system ID, current software and licence date is also displayed here.
- Some options are only visible to you if the SureWash USB key is connected.
If your system includes service and support, SureWash will dial in and upgrade your software. Should this not be possible you will be guided by SureWash technical team to do this from your USB key.
- The ‘Back up all data’ feature allows an administrator to copy the user data from the SureWash Training System to the USB key. This procedure should be carried out on a regular basis to protect against data loss.
Connect the SureWash USB key to the system and press the ‘Back up all data’ button. The user data will be copied to the USB key. Please store the data securely.
- The ‘Collect system diagnostics’ feature gathers diagnostic information about SureWash Training System and can prove useful for troubleshooting. Connect the SureWash USB key to the system and press the ‘Collect system diagnostics’ button.
A file containing diagnostic information called ‘SureWashDiagnostics_xxxxxx.zip’ will be copied to the USB key. Please email this file to the SureWash Support Team (email@example.com) with a description of the problem you are encountering.
- Occasionally, it may be desirable to delete all user data from the system. Pressing the ‘Delete user data’ button will remove all user data from the system, except for administrator login details. This will also delete any custom roles and departments and disable all roles and departments. SureWash recommends backing up all data to a USB key before deleting from system.
WARNING! Once the user data has been deleted, it cannot be restored to the system!
‘LDAP’ – If your facility has LDAP please consult with your IT department for connection.
The camera frequency must be set according to the electricity supply frequency of the country in which the SureWash system is being used:
- Europe, Ireland, UK: 25Hz
- North America: 30Hz
- Saudi Arabia: 30Hz
- United Arab Emirates: 25Hz
- Qatar: 25Hz
- Bahrain: 25Hz
It is necessary to restart the system if you change the camera frequency.
The SureWash technical team will advise if this setting is to be altered from the standard ‘Auto@
‘Wi-Fi settings’ – This allows the SureWash system to connect to a Wi-Fi network, in order to facilitate updates to the software and troubleshooting. Pressing the button brings up a Wi-Fi connections screen, from where it is possible to connect to any available Wi-Fi network. (A password may be required. Please contact your IT department in such cases.)
Please ensure that you do not accidentally close any other programs when working with the Wi-Fi connections screen.
‘Display settings’ – It is possible to connect a second screen or a projector to the SureWash system (for group demonstrations, etc.). A VGA connector is available on the back of the system. Connect the screen by VGA first then turn on the SureWash system. Once the screen has been connected, you may have to press display settings and configure the screens:
- Under “Multiple displays” choose “Duplicate these displays”
- Press “Apply” and check that the same image appears on both screens
Please ensure that you do not accidentally close any other programs when working with the display settings screen. This settings change must be made every time the SureWash system is restarted.